Exchange & Return Policy
At Alalune, we strive to provide the highest level of customer satisfaction. If you are not satisfied with your purchase, we will offer you a voucher "Discount Code" for the full amount of your purchase once we receive back the purchased product.
To qualify for a return, you must contact us within 5 days of your purchase on our email Hello@alalune-jewelry.com. Please note that we can only accept returns for unused items, returned with the original packaging.
When we receive your request, we will send you a discount code for the full amount of your purchase (excluding the return delivery charges). Please note that the voucher may take up to 5 business days to process.
If you have any questions about our refund policy, please do not hesitate to contact us on Hello@alalune-jewelry.com, We will be more than happy to help.
WE DONT ACCEPT CASH REFUND!
EXCHANGES!
If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order.
Thank you for choosing Alalune!